To modernize the insurance industry, focus should on creating a frictionless customer experience.
AI All The Things!
AI is the gateway to achieving the greatest promise technology has to offer. Here are 4 ways AI-powered service operations can reshape the entire IT organization.
Are You In The AI Loop?
Our relationship with AI is evolving. Here’s how machine intelligence complements humans in the workplace.
Ready For Hybrid? 3 Strategies For Building A Flexible, People-Powered Workforce
“We have a once-in-a-generation opportunity to change work forever,” says Jacqui Canney, ServiceNow’s chief people officer. Read her three-pronged strategy for hybrid work success: putting people first, rethinking physical spaces and connecting your organization in the cloud.
Not A Coder? Not A Problem: Why Non-Technical Employees Are Your Business’ Next App Developers
Thanks to advances in low-code tools, anyone with wifi and a big idea can build their own applications. Here’s how citizen development can transform your business.
Using IoT Data To Drive Customer Satisfaction
Learn how connected enterprises use smart workflows to analyze IoT data in real time — and deliver measurable ROI in customer service, field engineering and other mission-critical departments.
Great Customer Service Requires A Smarter Workflow
Today, 84% of consumers value brand experience as highly as a company’s products and services. Here’s how any customer service department can leverage AI, self-service and more to maximize positive customer interactions—even during a global pandemic.
Designing The Frictionless Employee Experience
By connecting the entire enterprise through digital workflows that break down silos, organizations can reduce friction, boost productivity, keep talent happy and drive measurable ROI.