To modernize the insurance industry, focus should on creating a frictionless customer experience.
“We have a once-in-a-generation opportunity to change work forever,” says Jacqui Canney, ServiceNow’s chief people officer. Read her three-pronged strategy for hybrid work success: putting people first, rethinking physical spaces and connecting your organization in the cloud.
Learn how connected enterprises use smart workflows to analyze IoT data in real time — and deliver measurable ROI in customer service, field engineering and other mission-critical departments.
Today, 84% of consumers value brand experience as highly as a company’s products and services. Here’s how any customer service department can leverage AI, self-service and more to maximize positive customer interactions—even during a global pandemic.